Refunds & Cancellation Policies
Official guidelines regarding order cancellations, payment refunds, and service guarantees for Mechatron Techgear Pvt. Ltd.
Table of Contents
1. Cancellation Policy 2. Refund Policy & Process 3. Refund Approval Notification 4. Late or Missing Refunds 5. Software & Services Guarantee 6. Queries and SupportCancellation Policy
In case of cancellation, the amount of payment made in cash shall be the Shopkeeper's liability and refunded by the shopkeeper in cash.
In case of cancellation of a payment made using a payment gateway, the amount will be refunded back to the same payment mode within 7 working days. This shall be the Payment Gateway provider's liability.
For orders relating to catering of food and perishable items, the timeframe for cancellation shall be 2 (two) minutes from the time of placing the order.
Refund Policy & Process
The refund of orders shall be made through the same payment mode used while placing the order. If the customer paid in cash, the refund will be in cash; if paid via payment gateway, it will be credited back to the original payment source.
Refund Approval Notification
To complete your return, we require a receipt or proof of purchase. Once your refund request is received, we will send an email and message notifying you that we have received it, along with a notification of whether your refund is approved or cancelled by Cops Mart / ShopsInCity executives.
If approved, your refund will be processed and automatically credited to your bank account / payment card within 7 working days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account statement again.
- Contact your credit/debit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often processing time before a refund appears.
If you’ve completed all of this and still have not received your refund, please contact us at team@mechatrontechgear.com or call our Helpline at +91 7020979072.
Software & Services Guarantee
We develop and sell software that we use ourselves every day, backed by thousands of satisfied customers and top-tier customer support. To request a software service refund, simply contact us with your purchase details.
Please tell us why you are requesting a refund — we take customer feedback very seriously and use it to constantly improve our products and quality of service.
Refunds are not provided for services delivered in full, such as installation services and knowledge base hosting services. Eligible software refunds are processed within a 7-day period.
Queries and Support
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